Lost or stolen phone: what to do next
Start with these four steps.
Protect your line and money
Contact your mobile operator about the SIM and linked wallet. Contact your payment provider if an account is at risk.
Secure your phone
Open Apple Find Devices or Google Find Hub with your account. Options depend on the device settings. Erasing deletes data; removing an Apple device can disable Activation Lock.
Report the incident locally
Keep available purchase documents and device identifiers. Ask your local authority what it requires. Do not confront someone.
Create and follow a private report
Submit a report (Arabic), then follow requests in My reports (Arabic). This is report matching, not location tracking or an official police report.
Never share passwords or verification codes, or send advance payments for a recovery promise.
More detail and official sources
1. Protect your line and accounts
Contact your mobile operator about the lost SIM and any linked mobile wallet. Contact the relevant payment provider if an account could be at risk. Use another trusted device to secure your accounts. Keep the phone's box, invoice and identifiers somewhere private.
If you are in Egypt, consult the NTRA consumer guide (Arabic) and ask your operator about its current procedure. For an official report, contact the competent local authorities; AF Device Trust is not an official reporting channel.
2. Android: Google Find Hub / Find My Device
Open Google's official Find Hub yourself using your Google Account. The available recovery and protection options depend on your device and its settings. Read Google's current instructions before taking an action. A remote erase is destructive; understand its effects first.
3. iPhone: Apple Find My
Open iCloud Find Devices or Apple's Find My app and review the options for your missing device. Follow Apple's official lost-device guide. Removing a device from Find My is different from erasing it and can remove Activation Lock. Never give a stranger your Apple Account password, passcode or verification code.
4. Understand what an IMEI can and cannot do
An IMEI can identify a mobile device in a report; it is not a public live-location link. AF Device Trust cannot locate a phone from its IMEI, phone number or serial number. Our free IMEI checker only searches reviewed reports inside our platform. No match does not mean there is no official report elsewhere.
5. Record a private report and follow it up
If you choose to use AF Device Trust, submit a private report (Arabic interface) with accurate details and keep it up to date. Follow requests and messages in My reports (Arabic interface). Contact requests require a matching identifier and the owner's acceptance before chat opens. Do not post personal documents or a complete IMEI in public groups.
A reward, if offered by an owner, is not money held by our site. We do not collect, guarantee or pay it. Do not send an advance payment for a promise or a photograph, and do not confront a suspected thief.
Common questions
Can you find a phone using only its number?
No. We offer report matching, not phone-number or GPS tracking.
Does a Device Trust report replace the police?
No. Contact the authorities in your jurisdiction when appropriate.
Can I use a recovery link sent in a message?
Open the official service directly instead of trusting a message asking for a password, a code or money. See the linked manufacturer guidance for current steps.